Reference

Terms and Conditions for Your migastoto Account

These terms set the rules for using migastoto — what your account covers, how wallet transactions via DANA, OVO, and GoPay are handled, and what applies when you access the lobby from Indonesia where local law permits.

Applies to all account holdersDANA, OVO, GoPay wallet rules includedIndonesia-eligible regions onlyAccess subject to local lawUpdated terms take effect immediately
migastoto Terms and Conditions for Your migastoto Account
REACH US DIRECTLY

How to Contact Us About These Terms

If any part of these terms is unclear or you have a dispute about a wallet transaction, account suspension, or access issue, our support team is the right first step. Queries about DANA, OVO, and GoPay transactions are handled through the same channel — have your transaction reference ready when you reach out.

Team online

Live Chat

Open the chat widget from your account dashboard. It connects you directly to a support agent who can access your account and wallet transaction history.

Email Support

Send your query to our support address listed in the account help section. Include your account ID and the relevant DANA, OVO, or GoPay transaction reference.

Help Centre

The Help Centre in your account settings covers common terms questions — account limits, wallet verification steps, and what happens when a GoPay withdrawal is flagged.

HOW WE HANDLE ACCOUNTS

Account Security and Data Handling Under These Terms

These terms extend to how we store your account data, handle wallet verification, and manage access credentials. We use SSL encryption across all account sessions. Your DANA, OVO, and GoPay wallet details are stored only as needed to process transactions — they are not shared with third parties outside the payment verification process. You can request a copy of your account data or ask us to close your account at any time through live chat or email.

Data Retention

We keep account and transaction records for the period required by our operating terms. After account closure, data is retained only as long as legally necessary for dispute resolution.

Wallet Security

DANA, OVO, and GoPay transactions are processed through verified payment rails. Each withdrawal request is matched against your registered wallet before it clears.

Account Access Control

Login requires OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately — we can lock the account while you verify identity.

Change Requests

To update your registered wallet — switching from OVO to GoPay, for example — submit a request through account settings. Identity re-verification is required before the change takes effect.

Frequently Asked Questions About These Terms

These are the questions we hear most often about account terms, wallet rules, and what happens when something goes wrong. If your question is not here, live chat is the quickest way to get a direct answer.

Yes. All wallet transactions — deposits and withdrawals via DANA, OVO, or GoPay — are governed by these terms. Your wallet must be registered in your own name to process any transaction.

Raise a dispute through live chat or email within the window shown in your account dashboard. Include your transaction reference and the wallet used — DANA, OVO, or GoPay.

We can update the terms at any time. The updated version takes effect immediately when posted. We aim to notify you via your registered account email, but continued use counts as acceptance.

Access depends on local law and is available only where permitted in eligible regions of Indonesia. These terms do not override any local legal restrictions that may apply to you.

Contact support via live chat or email and request account closure with data deletion. We will confirm which data must be retained for dispute or legal purposes before proceeding.

Accounts can be suspended for incomplete identity verification, wallet detail mismatches, or activity that breaches the terms. Support will notify you and explain the steps to resolve it.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.